FAQ

What is Pilk?
Pilk is Australia's best plant-based ice cream….period! There is absolutely no sacrifice in flavour, texture or creaminess. In fact we dare you to taste the difference!

Why does Pilk taste so much better than other plant-based ice creams?
In short, because we've worked bloody hard for over a year to ensure our gelato is as good as its dairy based counterparts!
Don't be surprised if you find yourself doing a double-take after your first scoop.

Why should I try it?
Dope ice cream that makes a difference. If you can't taste the difference, then why not make the more sustainable choice?

Ordering gelato online?
Yep, you heard right! 
Orders placed will be delivered between 9:00am-5:00pm on your selected date.
We also offer click and collect from our warehouse in Roselands.

What is your shipping policy?
Shipping ice cream is pretty expensive so we offer free local shipping for orders over $90, otherwise there is a flat $15 delivery charge. 

Can I place an order for pick up/delivery today?
We do not offer same day delivery or pick up. Please refer to our delivery calendar on the cart page for available dates.

Do you deliver to my area?
Our delivery radius is 35kms from our warehouse in Roselands. If you are still unsure if we deliver to you, please enter your address at checkout to find out.

What happens on the day of delivery?
You'll receive a text on delivery day when we are on route for your delivery. Once we arrive our driver will ring the doorbell for contactless delivery. If no one is home we will call you to organise a safe place to leave the gelato.